Shipping policy

 

Order Processing

Please allow up to one week for us to process your order. 

We are closed on Jewish holidays (and their preceding days) and public holidays in both Australia and the United States.

Increased volume during holiday periods may cause delays in the processing and shipping of orders. 

Local shipping (Melbourne, Australia)

If you are in Melbourne, please email msolomon@margalya.com to discuss. 

Shipping - Domestic and International

The cost of shipping is based on weight and your location.

Please allow between one to two months for delivery. Shipping times vary according to your location. Delivery times to Australia and the US are expected to be shorter.

Deliveries to all EU countries

We ship to customers in EU countries. For all orders shipped to countries within the European Union (EU) with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you’ll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and we strive to make the checkout process as easy and transparent as possible.

We cannot be held responsible for shipping problems resulting from delivery companies. In the event that your order arrives damaged in any way, please email us as soon as possible at msolomon@margalya.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@margalya.com.